User Support Desk
Get 24/7 help from our global team of experts when you purchase add-on support for your SAP Concur solutions.
Get fast, accurate answers about your SAP Concur solutions
Get fast, accurate answers about your SAP Concur solutions
User Support Desk provides guidance on issues that stand in the way of employee productivity. If a user has a question about an SAP Concur product, our experts are ready to solve issues quickly, accurately, and professionally.
- Employees save time and can get back to their jobs
- Administrators can focus on more important tasks
- Simplify product adoption and policy compliance
The advantages of using external subject-matter experts
The advantages of using external subject-matter experts
In fast-paced business environments, you need to make the most of every day. To give employees time to focus on tasks that drive results, it often makes sense to hire external subject-matter experts. Read our tip sheet to see how and when companies should use outside resources.
Where to turn if your company doesn't have User Support Desk
Where to turn if your company doesn't have User Support Desk
If your company didn’t purchase User Support Desk, internal support is often provided by those who approve expense reports, invoices, or travel. It's usually best to start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
Here’s what you get with User Support Desk
24/7 support
Get expert answers, any time of day, to questions you may have about your SAP Concur solutions.
Solutions for your specific needs
Our representatives understand your specific system configurations, policies, and platforms (including mobile).
Support in multiple languages
Our support team can assist you in English, Brazilian Portuguese, Spanish, German, French, Italian, Japanese, and Mandarin.
Full commitment to answering your questions
Most questions are answered on the first call. For more difficult cases, we engage multiple teams and provide regular updates until your question is answered.
Custom reporting
Get periodic updates on performance indicators like opened and resolved support cases, support contacts, and response times.
SAP Concur support product suite
Learn about other SAP Concur support products and find the right one for your business.
Concur Essential Care
- Access to one or more consultants
- Assistance with configuration requests
- Recommendations on feature adoption
- Group release notes call
Concur Advanced Care
- Designated senior consultant
- Regularly scheduled calls
- Annual remote interactive site workshop
- Success plan, scorecard, KPI monitoring, issue log
- Monthly release notes consultation
Concur Select Care
- Designated select care manager
- Enhanced contractual SLAs
- 24/7 crisis support
- Annual onsite interactive site workshop
- Job monitoring
- Product roadmap review
- Monthly release notes consultation
- Success plan, scorecard, KPI monitoring, issue log
Contact us about a better way to handle spend management
Complete the form to have a sales representative contact you, or call
All individual users should contact their company's internal help desk or Concur administrator.
Thank you for contacting us about a better way to manage travel, expenses or invoices.
We have received your request for information, and we will be in touch with you soon.