GBTA Report - Lost in Translation: Changing Landscape, Familiar Challenges

In a changing landscape, managed corporate travel programs continue to deliver significant value, even as the Travel Manager’s role continually evolves. Today, many programs have an impact beyond travel, helping companies manage risk, improve employee satisfaction and retention, ensure employee safety, and deliver on critical business objectives.  Even as travel management broadens, familiar challenges remain. Travel Managers still struggle to capture bookings made outside of corporate channels. and confirm every employee’s safety in an emergency.

GBTA conducted a survey of U.S.-based corporate Travel Managers to understand the challengeds and future of travel management. The study covers:

1. The Travel Manager’s role: What are the key priorities of Travel Managers today? Compared to a few years ago, what do they focus on more? What do they focus on less? Which technology innovations are Travel Managers most excited about? How will these help them achieve their priorities?

2. Policy compliance and invisible spend: Are travel policies more flexible today, or stricter? How often are bookings made outside of corporate channels? How do companies capture these bookings? 

3. Traveler well-being and safety: Are companies more traveler-focused today? Do they spend more time addressing traveler concerns? How do travel programs address duty of care? How do they track and communicate with travelers in an emergency? Is this different when comparing large and small companies?

4. Content distribution: Do Travel Managers value having control of the booking options displayed to their travelers? How do they feel about promoting their TMC’s preferred suppliers? In which circumstances would they allow it? 

Download the study now to learn more!