In recent years, becoming a digitalized business has become a key trend for global companies. The unexpected COVID-19 pandemic has further spurred companies to embrace digitalization, and change their way of working—shifting from physical office scenarios to digital channels.
This shift impacted the processing of employees' reimbursement and travel requests. During the COVID-19 outbreak, many traditional companies found that their paper-based reimbursement and travel requests could not be processed in a timely manner. This reduced the approval efficiency process and employees faced delays in being reimbursed. Furthermore, the executives lacked accurate financial statistics and were paralyzed when making business decisions, in turn, influencing the capital flow of the business.
When NSK adopted SAP Concur Expense, the company gained an automated and streamlined expense management process that digitalizes the travel and expense process for its employees. This not only frees up its employees to deal with more valuable business activities, but also helps NSK to implement a unified approach and compliant capital management across its branches, accelerating its digital transformation.
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"Digitizing the finance process is an important step for us to implement digitalization across NSK’s many branch offices in China. The manual reimbursement process of the past resulted in low work efficiency, and prevented the headquarters from taking a unified approach to managing travel and expense. With SAP Concur Expense, we have seen a more standardized, unified approach to travel and expense management, and a compliant reimbursement process. This lays a solid foundation for implementing a digitalized business and accelerates our upgrade to smart processes."
— Jiang Longjing, Senior Manager of the IT Department, All Chinese Operations, NSK